An
Investigative Consulting Agency, Williams-Jamal
provides a full range of Shopping Service
Surveys designed to evaluate the service
customers are receiving.
By utilizing objective techniques,
Williams-Jamal provides answers to most
important question crucial to the success of a
business.
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Are your customers getting the best service
possible?
- What makes your customers happy: Prices,
services, selection?
The answer is all of the above. So what gives
one business an edge over the others? Studies
have shown that customer service is the most
important criteria and will determine
(regardless of price and selection) whether a
customer will return to the store and if they
will recommend others to shop there or use the
services provided.
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What is a
Shopping Service Survey? |
Shopping Service Survey is the process wherein
persons who pose as customers evaluate services
rendered by employees. It answers questions such
as: |
- Are customers greeted?
- Are customers approached
in a timely manner?
- Does the staff smile and
make eye contact with the customer?
- Is the staff
knowledgeable about the products and/or
services they are providing?
- Are the cash and credit
purchases handled according to store policy?
- Are the customers thanked
for their patronage and invited to return?
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Shopping Service Survey is
a tool that can be used to obtain
valuable information about the operational
procedures of your business. It can be used to
determine how your business compares with the
competition.
Williams-Jamal can provide
your company with a full comprehensive
Shopping Service Survey tailored to meet your
specific needs. Our Services include… |
- Consultation to determine
your specific needs.
- Specific Shopping Program
designed for your company, your products,
and for your services.
- Design of Shopping
Surveys to measure sales and service
culture.
- Objective results
presented in identifiable measurements.
- Assist in translating
into improving your business and customer
relations.
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Shopping Service Surveys
empowers your business with critical
evidence necessary to stay competitive and
provide the best possible service.
View our Brochure |
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